Shipping Policy

Last Updated: July 15, 2026

At Easy Online, we are committed to delivering your order quickly, safely, and reliably. This Shipping Policy explains how we process, ship, and deliver orders placed on https://easyonline.ae, so you know exactly what to expect from the moment you check out to the moment your package arrives.

1. Order Processing Time

  • All orders are processed within 1–3 business days (Sunday–Thursday, excluding public holidays) after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales, promotions, or peak periods, processing may take slightly longer. We appreciate your patience and will notify you of any significant delay.
  • Once your order is processed and handed to our courier partner, you will receive a confirmation email/SMS with your tracking details (where available).

2. Shipping Coverage

  • We currently ship to all Emirates within the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
  • If international shipping becomes available, updated coverage and rates will be published on this page.

3. Shipping Fees & Free Shipping

  • Free Shipping: Enjoy free delivery on all orders over AED 300.
  • For orders below AED 300, a standard shipping fee will be calculated and displayed at checkout based on your delivery location.
  • Any applicable Cash on Delivery (COD) fee will also be shown clearly at checkout before you confirm your order.
  • All shipping costs are displayed transparently before payment — there are no hidden charges.

4. Estimated Delivery Time

  • Standard delivery within the UAE typically takes 2–5 business days from the date of order confirmation, depending on your location and courier availability.
  • Delivery times are estimates and not guaranteed, as they may be affected by courier scheduling, weather conditions, customs processes (for imported items), or unforeseen circumstances.
  • Remote or outlying areas may require additional delivery time.

5. Order Tracking

  • Once your order has shipped, you will receive tracking information via email or SMS so you can monitor your delivery status.
  • You can also check your order status at any time by logging into My Account or by contacting our customer support team.

6. Shipping Partners

We work with trusted, reputable courier companies to ensure your order is handled with care and delivered safely to your doorstep.

7. Delivery Attempts & Failed Deliveries

  • Please ensure the shipping address and contact number provided at checkout are accurate and complete.
  • Our courier partners will typically attempt delivery up to 2–3 times. If delivery cannot be completed due to an incorrect address, unavailability, or refusal to accept the order, the package may be returned to us.
  • Additional shipping charges may apply for re-delivery in such cases.
  • If you need to update your delivery address after placing an order, please contact us immediately at info@easyonline.ae — we cannot guarantee changes once the order has shipped.

8. Order Changes & Cancellations

  • Orders can be modified or cancelled only before they are shipped. Please contact us as soon as possible if you need to make a change.
  • Once an order has shipped, it can no longer be cancelled and will be subject to our Returns / Exchange Policy.

9. Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect:

  • Contact us within 48 hours of delivery at info@easyonline.ae.
  • Include your order number and clear photos of the item(s) received.
  • We will arrange a replacement or full refund at no additional cost to you, in line with our Returns / Exchange Policy.

10. Customs & Import Duties (International Orders, if applicable)

For any future international orders, customers are responsible for any customs duties, import taxes, or fees imposed by their country. These charges are determined by local customs authorities and are beyond our control.

11. Contact Us

If you have any questions about your shipment or this Shipping Policy, our customer care team is happy to help:

Email: info@easyonline.ae

Phone: +971 58 909 0738

Website: https://easyonline.ae

Location: United Arab Emirates

Easy Online is committed to making your shopping experience fast, transparent, and secure — from checkout to delivery. Thank you for shopping with us!